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Top Questions
Loan
Repayment
Other Questions

Top Questions

1.

How to apply for a loan with MabilisCash?

Getting a loan with MabilisCash is quick and easy! Just follow these simple steps:
•
Download the MabilisCash App – Get it from Google Play (https://play.google.com/store/apps/details?id=com.loans.lending.onlinelend.mabiliscash).
•
Register & Fill Out Your Details – Provide basic information and ensure accuracy.
•
Prepare 1 Valid ID – Upload a clear photo for verification.
•
Submit Your Application – Wait for approval, which only takes a short time.
•
Get Your Cash Instantly! – Once approved, the funds will be sent directly to your preferred account.
Apply now and experience hassle-free borrowing with MabilisCash!

2.

Is MabilisCash legit?

Yes! MabilisCash is SEC-registered and has fully complied with all the necessary regulations set by the appropriate governing bodies in the Philippines. We operate transparently and legally to provide secure and reliable financial services to our customers.
For added peace of mind, you may verify our registration directly through the Securities and Exchange Commission (SEC) website.
At MabilisCash, we prioritize trust, security, and compliance to ensure a safe borrowing experience for all.

3.

Why was my loan rejected?

Loan applications may be rejected due to several reasons, including but not limited to:
•
Incomplete or Incorrect Information – Ensure that all details provided are accurate and match your valid ID.
•
Low Credit Score – Your credit history and repayment behavior may impact loan approval.
•
Existing Loan Obligations – If you have an unpaid loan, you may need to settle it first before applying again.
•
Failed Verification – If we are unable to verify your identity or documents, your application may not proceed.
•
System Evaluation – Our system evaluates applications based on various factors, and approval is not guaranteed.
We recommend checking your application details and ensuring all requirements are met before reapplying. If you need further clarification, feel free to contact our customer support.

4.

Why was my reloan rejected even though I’m a good payer?

We appreciate your loyalty and responsible repayment history! However, loan approvals are based on multiple factors, and rejection may occur due to the following reasons:
•
System Evaluation – Our system continuously reassesses loan eligibility, and approvals are not solely based on payment history.
•
Credit Limit Adjustments – Your eligibility may vary depending on your recent financial activity or updated risk assessments.
•
Verification Issues – If any of your information needs updating, it may affect your approval status.
We encourage you to monitor your account regularly, as you may become eligible for a reloan soon! If you need further assistance, feel free to reach out to our customer support.

5.

Can I request a higher loan amount?

Our loan amounts are system-generated and based on several factors, including your repayment history, credit score, and overall account activity. Here’s how you can increase your chances of getting a higher loan offer:
•
Maintain a good repayment history – Always pay on time or earlier.
•
Build your credit score – Consistently managing your finances well can improve your loan offers.
•
Keep your account updated – Ensure all your personal and financial details are accurate.
We recommend checking your MabilisCash app regularly, as loan offers may change over time.

6.

Can I request for a payment arrangement?

MabilisCash currently follows a fixed repayment schedule based on your loan terms. Unfortunately, we do not offer customized payment arrangements at this time.
However, to avoid penalties or late fees, we highly recommend making payments on or before the due date. If you’re experiencing financial difficulties, we suggest settling at least the minimum required amount to maintain a good repayment record.
For further assistance, feel free to reach out to our customer support team. We’re here to help!

7.

Can I request for my payment code and amount?

Yes! You can easily request your payment code and outstanding balance through the following channels:
•
MabilisCash App – Log in and check your loan details.
•
Customer Support – Reach out via in-app chat, email, or hotline.
•
SMS Notification – We also send regular payment reminders with your payment details.
If you need further assistance, feel free to contact us. We're happy to help!

8.

Why haven’t I received my loan?

•
Processing Time: Transfers may take some time depending on your selected disbursement channel. Please allow up to 24 hours for the funds to reflect.
•
Bank/Mobile Wallet Issues: Some banks or e-wallets may experience delays. Please check with your provider.
•
Incorrect Details: Double-check if your registered account details are correct.
•
Holidays/Banking Hours: Transactions may be affected during weekends or holidays.
If you still haven’t received your loan, please contact our customer support through the app, email, or hotline for further assistance. We’re happy to help!

9.

Why hasn’t my payment been posted?

If your payment has not been reflected in your account, please check the following:
•
Processing Time: Payments may take up to 2–36 hours to be posted, depending on your chosen payment channel.
•
Correct Payment Details: Ensure that you used the correct payment reference number and account details.
•
Bank or Payment Gateway Delays: Some banks or payment centers may experience delays in processing transactions.
•
Proof of Payment: If your payment has been deducted but not posted, kindly send us a screenshot or receipt for verification.
If the issue persists, please reach out to our customer support via the app, email, or hotline for further assistance. We appreciate your patience!

10.

Why can’t I download the App?

If you're having trouble downloading the MabilisCash app, please check the following:
•
Device Compatibility – Ensure your phone meets the app’s system requirements. Some older devices may not support the app.
•
Storage Space – Check if your device has enough free storage to install the app.
•
Internet Connection – A slow or unstable connection may prevent the app from downloading. Try switching to a stronger Wi-Fi or mobile data connection.
•
App Store Availability – The app may not be available in certain regions or may be temporarily under maintenance.
•
Google Play/App Store Account– Make sure your app store account is active and set to the correct country/region.
If you’re still unable to download the app, please contact our customer support for further assistance. We're happy to help!

11.

Why can’t I receive the OTP?

If you're not receiving the OTP (One-Time Password), here are some possible reasons and solutions:
•
Network Issues – Ensure you have a stable mobile signal or internet connection. Try switching between Wi-Fi and mobile data.
•
Delayed SMS – Sometimes, OTP messages may be delayed due to high traffic. Wait for a few minutes and try again.
•
Incorrect Phone Number – Double-check if you've entered the correct registered mobile number.
•
Storage Full – If your SMS inbox is full, clear some space and try again.
•
App or Device Issues – Restart your device and try requesting the OTP again.
If the issue persists, please contact our customer support for assistance. We’re happy to help!

12.

Can I request to change my registered number?

Yes, You can update your registered mobile number on the MabilisCash app if your current number is still active. Simply follow this steps:
•
Log in to your account.
•
Go to Profile > Settings > Change Number.
•
Enter the verification code sent to your current number.
•
Follow the instructions to upload the required documents (Selfie + Valid ID).
Your request will go through validation. You must have no unpaid bills, and this option can only be processed once.
Need assistance? Contact our support team—we're happy to help!

Loan

1.

How do you apply for a loan?

Please follow all stages of applying for loans in the application and ensure the validity of all your information.

2.

Why can't I receive a verification code?

Please ensure that your cellphone is running well, there may be some delays when your operator's server is busy. Please try again later.

3.

What is the nominal loan that can be submitted and how long is the loan term?

The nominal loan that can be submitted is up to PHP60,000.00 for a period of 180 days.

4.

How long is the loan approval process?

After completing all the required information, your loan application will be processed as early as 5 minutes but no later than 1-24 hours.

5.

Why is my loan application not approved?

As much as we’d love to cater to everyone, our loan decisions are based on MabilisCash’s credit and underwriting model, which considers many factors in your loan application.

6.

Can my loan limit be raised?

Yes.As long as you maintain good credit and repay your loans early or on time, you will get a higher limit.

7.

If my loan is not approved, can I apply again?

Yes, if your loan does not pass review, please maintain good credit and you can apply again on the platform after 30 days.

8.

How do I receive my loan?

Once your loan application is approved, your loan will be disbursed to your registered bank account.

9.

After submitting a loan, can it be canceled?

After the loan application is sent, it will be processed automatically by the system and cannot be canceled.

10.

Can I apply for another loan if I have an existing loan?

Yes, as long as you maintain good credit and repay your loans early or on time, you will be eligible to borrow money and can have multiple loans at the same time.

Repayment

1.

How do I make a payment?

To do this, please log in to the MabilisCash app and follow the instructions. You can repay your loan via 7Eleven, GCash, Cebuana Lhuillier, SM and many more!

2.

I already made a payment. How long is the posting of my loan payment?

Verification of loan payments will be processed no later than 1 hour after you make a payment. If your payment has not been updated, please fill in the feedback.

3.

What happens if I can’t repay on my due date?

Late payment will affect your credit standing if it is not paid on time. Late fees will apply. We encourage you to pay on time to avoid penalties.

4.

Will I receive payment reminders?

We will send a message to remind you of your payments on and before your due date.

5.

I have made a payment, but there is an overpayment. Can I file a refund?

We will process a refund of your overpayment to your account. Please fill in the feedback.

6.

I made a wrong payment? What's the solution?

Please fill in the feedback.

Other Questions

1.

Can I change my telephone number and ID card information?

To ensure the authenticity and security of identity information, we are currently unable to facilitate changes to ID cards.If the mobile phone number you use has changed, you can change it in the settings.

2.

How can I request a coupon?

MabilisCash will launch some activities regularly, and you can participate in the activities to get coupons.

3.

What is the maximum loan amount I can borrow?

The maximum amount you can borrow is PHP60,000.00.

4.

What is the minimum amount for transacting payment in payment channels?

Different repayment methods have different minimum payment amounts. However, it is best that your repayment amount is above 30 pesos, and almost all repayment methods are supported.

5.

Can I adjust my loan period?

I'm sorry, but the loan period you have selected cannot be changed. Please follow the terms of payment as indicated in your app.

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